Returning Sky Equipment but it hasn’t been received

[lcjholmes6]

After stopping my sky tv and broadband, I returned all the equipment a few months ago using the label that they sent me, however, they have now emailed a couple of times saying I am being charged £72 as I haven't returned it, I don't know what I can do about this.

[Mark39]

Do you have proof of postage?

[Daniel0210]

@lcjholmes6 

As stated by @Mark39 

Have you kept your proof of posting?

It’s Unipart that deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it should be a fairly straightforward process. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.