08 Mar 2023 09:55 AM
Hi I am trying to return my Aunts SKY BOX. I can't find the address anywhere. However I have called and emailed. Can you advise.
08 Mar 2023 10:02 AM - last edited: 08 Mar 2023 10:02 AM
Posted by a Superuser, not a Sky employee. Find out more
@Gemini666 wrote:
Hi I am trying to return my Aunts SKY BOX. I can't find the address anywhere. However I have called and emailed. Can you advise.
hi @Gemini666
Hopefully this link will help - the process will generate labels with correct address
https://www.sky.com/help/articles/return-tv-broadband
Do keep proof of posting as we often see customers being chased for equipment already returned
08 Mar 2023 10:21 AM
Posted by a Superuser, not a Sky employee. Find out more
@Gemini666 wrote:
Hi I am trying to return my Aunts SKY BOX.
I'm presuming your aunt has cancelled successfully and received email confirmation of doing so?
10 Mar 2023 07:10 AM
Yes I cancelled the SKY box and sent it back. I printed a label also postage was free. I got help via a SKY agent by telephone ( I have a landline) very helpful
10 Mar 2023 07:11 AM
Yes I returned the SKY box and I have an email that says the account finishes on 8 th April. I had to ring Sky for help to print the label. It was a n Irish address so no customs involved which was easier. Thank you for your suggestions I appreciate it.
10 Mar 2023 07:13 AM
I have my post office receipt and number so hopefully all good.
10 Mar 2023 07:23 AM - last edited: 10 Mar 2023 07:24 AM
Posted by a Superuser, not a Sky employee. Find out more
@Gemini666 wrote:
I have my post office receipt and number so hopefully all good.
Glad you are all sorted.
Can I just mention that we do advise that you keep the receipt for quite a while as we often see people being chased a long time after they have returned items
10 Mar 2023 07:32 AM
I keep all receipts for a year in a small box they are filed month by month each month noted on an index card it's handy.
10 Mar 2023 12:23 PM
Posted by a Superuser, not a Sky employee. Find out more
@Gemini666 wrote:I keep all receipts for a year in a small box they are filed month by month each month noted on an index card it's handy.
@Gemini666 Personally I would keep the sky returns one indefinitely, because we never know when sky are going to hit people with these requests
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