2

Discussion topic: Returned

Reply
This message was authored by Mattham85 This message was authored by: Mattham85

Returned

Hello I returned my sky Q mini box in January, seem to have lost post office reciept, bit of a shock today £52 charge for something I sent back, having financial issues and this won't help, i know it will be at discretion of sky on getting money back, I know when and where I send it from, even went and asked for them to reprint the reciept on advice of the agent on the webchat but was informed that wouldn't be possible, is there a way of getting it passed on to someone who can help please, thanks


Best Answers
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Returned

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Mattham85 to chat.

View this Answer within the discussion

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returned

Posted by a Superuser, not a Sky employee. Find out more

@Mattham85 

I’ve escalated your post to Sky and the Messaging Team should contact you later but as you say the withdrawal of non return fees is at Skys discretion. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86 Answer

Re: Returned

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Mattham85 to chat.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion