Discussion topic: Returned old sky broadband equipment but have still been charged saying it has not been returned

This message was authored by: Nadene · ‎29 Jul 2024

Hi I've returned my old sky broadband router but I'm still being charged for it, I have proof that I've sent it off and when tracked it says it has been delivered, what do I do next?

This message was authored by: Daniel0210 · ‎29 Jul 2024

@Nadene
Unipart are the company that deal with returns and are taking more than 2 weeks to process equipment at their warehouse. Let us know in this thread if you want some help from staff from the Messaging Team.

If you have the proof it should be a fairly simple process.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Returned old sky broadband equipment but have still been charged saying it has not been returned

Returned old sky broadband equipment but have still been charged saying it has not been returned

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Re: Returned old sky broadband equipment but have still been charged saying it has not been returned

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