Returned equipment

[Jane0311]

I have had contact from you today stating you haven't received our returned equipment. It seems odd because I had emails from you on 18 March thanking me for returning the equipment.   Please confirm if you have received 2x multi room boxes. 

[Daniel0210]

@Jane0311 
If you’re not already aware this is a customer helps customer forum and you aren’t contacting Sky Customer Services.

Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.