Returned equipment

[Taylor+Player]

I'm being sent emails and texts saying I haven't returned equipment even though I have proof of postage , tracking and a email to say sky have received the equipment 

[Daniel0210]

@Taylor+Player 
I will escalate your post to Sky in about 10 minutes and the Messaging Team may contact you later.

edit: @Taylor+Player escalated 

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Taylor+Player to chat.