Returned equipment

[Alc57]

When I received my Sky glass to I returned my Sky Q box, 2 mini-boxes, remotes, cables etc and I have proof of posting. However, I keep receiving emails stating that the mini- boxes were not returned even though they were in the same return box as the Sky Q which appears to have been received. Can this be checked?

[caesarome]

@Alc57 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Alc57,

[Alc57]

When I received my Sky glass to I returned my Sky Q box, 2 mini-boxes, remotes, cables etc and I have proof of posting. However, I keep receiving emails stating that the mini- boxes were not returned even though they were in the same return box as the Sky Q which appears to have been received. Can this be checked? 
items were returned 

[MarkGoldsmith]

@Alc57 

I've re-escalated this for you as your previous chat with the sky messaging team would have closed as they started it on the 23rd December. To get this resolved if you don't want to phone Sky you need to engage with the messaging team when they reach out.

The Sky Messaging team should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Alc57]

I did reply to Sky on the same day that I received a message from @Addie15, however I didn't follow it up because of Xmas and New Year holidays expecting them to be short staffed. I also didn't phone for the same reason.

thanks for re-escalating 

[MarkGoldsmith]

It should be quite easy and quick for them to update your account once they use the tracking number to confirm unipart did receive it.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Alc57 an invite to chat.