Returned equipment

[eva21]

Hi there I returned your equipment and received an email from yourselves on 16th May saying you had received return from Royal Mail saying your courier was picking it up.  But even though I have done this you are still charging me non return can you please sort this.

This is the email I received 

It’s on its way back to us

Hello Louise,

Just a quick note to say thank you for sending back our Sky kit – it’s now with our courier and will be with us shortly.

In the meantime, if you come across anything you should have returned, please order some more packaging here.

That’s all for now.

The Sky Team

[Daniel0210]

@eva21 

I have moved your post. You posted in the Sky+ board. Sky+ boxes are yours and do not need returning. Is it a Sky Q box you've returned? Do you still have proof of posting it back? 

[eva21]

the only one was the email I got back from sky saying they had received the box 

[caesarome]

Did you get proof of posting when returning as advised to do on the return instructions page ?

[Daniel0210]

@eva21 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15 · Accepted solution]

Update-We are closing this chat now as this matter has been resolved. If there is anything else we can help you with in the future, please do not hesitate to reach out. Thanks.

[alex7403]

Hi, i returned my sky q box on the 9th november using royal mail who collected from my house and brought postage label for me as i have no printer. Not heard anything since from sky until today when i got a text from sky asking me to return equipment? i have an email from royal mail saying to be used as proof of postage. Please can someone from sky help me with this? chrs,alex

[caesarome]

@alex7403 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to alex7403.

[Lisa-P1987]

Update - spoken to @alex7403 and updated the account 🙂

[AitchCC]

I returned my equipment to you in the box provided. It was tracked by Royal Mail and I have confirmation that it was delivered.  You keep sending messages saying it's outstanding 

[MarkGoldsmith]

@AitchCC @Have you kept your proof of postage?

woth that it's quite an easy process for Sky to check the equipment was returned.

when you return equipment it doesn't go to Sky it goes to a third party that process the returns for them and they aren't quick at all in updating Sky that returns have been received.