Returned equipment in October but still getting texts to say sky has not received it

[JohnB12]

I returned all the SKY equipment in October but I am still getting texts to say it has not been received. My local Post office is a village Post Office where everyone knows everyone and they have confirmed it definitely went back to SKY. What is going on ?

[caesarome]

@JohnB12 

We can arrange some help for you via here regarding this so do you still have the proof of posting ?

[JohnB12]

Proof of posting is in the house somewhere, but not where I left it, it has been moved and at this time cannot find it!!!

[caesarome]

We can still escalate your post to the messaging team without this proof of posting but without it then it might take a little longer fpr them to sort this out for you so do you want your post to be escalated to Sky's messaging team ?

[JohnB12]

Thank you, I would be obliged if you could do that for me.

[caesarome]

@JohnB12 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent JohnB12 an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.