Returned equipment has not been received by Sky

[JMT123]

After cancelling Sky, we returned the equipment and have proof of postage. Despite this, Sky are saying they haven't received the kit and are planning to charge us.

Any advice would be great. Many thanks!

[Daniel0210]

@JMT123 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.