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Discussion topic: Returned broadband equipment- getting messages reminding me still

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This message was authored by nwd2345 This message was authored by: nwd2345

Returned broadband equipment- getting messages reminding me still

Hi, I returned my equipment at the end of my contract but I am still getting a reminder to return... tried to contact you but failed, spent ages with a stupid bot on website but got nowhere! I have returned my kit and I don't want to be charged by your errors... can you please advise how I can get this sorted?

 

thanks

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returned broadband equipment- getting messages reminding me still

Posted by a Superuser, not a Sky employee. Find out more

@nwd2345 
This is primarily a customer helps customer forum. You aren’t addressing Sky Customer Services here.


Have you retained your proof of posting? If you have we can possibly get you some help from a Sky staff expert on the forum. If you haven’t kept it be aware any cancellation of non return fees will be at Skys discretion.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
nwd2345
Topic Author
This message was authored by nwd2345 This message was authored by: nwd2345

Re: Returned broadband equipment- getting messages reminding me still

Yes I have proof of posting somewhere. Just want clarity what's going on really. Thanks fir your message, if anyone can escalate.... please do. Thanks.

This message was authored by caesarome This message was authored by: caesarome

Re: Returned broadband equipment- getting messages reminding me still

Posted by a Superuser, not a Sky employee. Find out more

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Returned broadband equipment- getting messages reminding me still

Posted by a Sky employee

Thank you for escalating this. We’ve sent an invite to chat 

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Returned broadband equipment- getting messages reminding me still

Posted by a Sky employee

Hi nwd2345

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
nwd2345
Topic Author
This message was authored by nwd2345 This message was authored by: nwd2345

Re: Returned broadband equipment- getting messages reminding me still

Hi, I was away, can you send me a new invite please?

This message was authored by caesarome This message was authored by: caesarome

Re: Returned broadband equipment- getting messages reminding me still

Posted by a Superuser, not a Sky employee. Find out more

I have alerted the messaging team again for you.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Addie15 This message was authored by: Addie15

Re: Returned broadband equipment- getting messages reminding me still

Posted by a Sky employee

Hi there, thank you for escalating this. We have sent an invite to nwd2345.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Returned broadband equipment- getting messages reminding me still

Posted by a Sky employee

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 
 

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