Returned broadband equipment- getting messages reminding me still

[nwd2345]

Hi, I returned my equipment at the end of my contract but I am still getting a reminder to return... tried to contact you but failed, spent ages with a stupid bot on website but got nowhere! I have returned my kit and I don't want to be charged by your errors... can you please advise how I can get this sorted?

thanks

[Daniel0210]

@nwd2345 
This is primarily a customer helps customer forum. You aren’t addressing Sky Customer Services here.

Have you retained your proof of posting? If you have we can possibly get you some help from a Sky staff expert on the forum. If you haven’t kept it be aware any cancellation of non return fees will be at Skys discretion.

[nwd2345]

Yes I have proof of posting somewhere. Just want clarity what's going on really. Thanks fir your message, if anyone can escalate.... please do. Thanks.

[caesarome]

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We’ve sent an invite to chat 

[Tom-W19]

Hi nwd2345

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[nwd2345]

Hi, I was away, can you send me a new invite please?

[caesarome]

I have alerted the messaging team again for you.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to nwd2345.

[Mr+Flibbles+86]

Update – We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks