Returned a broadband kit but still receiving mails from sky that they haven’t received it yet

[Nis23]

I returned the kit last September and received an email them thanking for returning the kit and its on the way to them however i received a mail that they haven't received it and i might be paying a charged. I tried to call the customer service but its not letting me through. 

[Daniel0210]

@Nis23 

Have you kept your proof of posting / tracking information / that email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.