Returned Sky equipment but still being charged

[Angie511]

I sent my sky equipment back by Royal Mail as soon as I received the packaging from Sky. I have proof of posting and I have tried phoning Sky  but with no joy. I can't find an email address to notify them and today I've received a threatening final notice  email if I don't pay money for the equipment. I am pensioner and really don't need this worry. Can anyone help me please.

[Mark39]

@Angie511 you'll have to contact Sky to resolve it. You mention that you called - what did they say? Sky generally don't use email as a means of inward contact, but you could try a private chat via their social media: https://helpforum.sky.com/t5/Account-Billing/Want-to-private-message-Sky/ba-p/4895295

[caesarome]

@Angie511 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295