Returned Sky equipment but still being charged

[Flappypants]

I have returned my Sky equipment within the time period required. I have proof of poatsage and the Post Office tracking numbers shows it has been returned but I have just received a text message saying I am going to be charged for not returning. Please can someone help with this? It looks like it happens a lot!!

[Daniel0210]

@Flappypants 
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be straightforward. Let us know in this thread if you want to get a chat invite. 

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[bev113]

I have a similar problem & can't get any help

please advise

[caesarome]

@bev113 

Have you been charged a non return fee, if you have do you have the proof of posting receipt ?

[Daniel0210]

@bev113 

Same questions

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[bev113]

what email address should i use to send proof of postage & complain??

Thanks

[bev113]

Yes I've sent it to Unipart address...Now what should I do ? contact  ??

[bev113]

Yes I have proof of postage but don't know who to escalate this to

do you have an email address for the department ?

[Daniel0210]

@bev113 

I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @Flappypants.

[Daniel0210]

@Tom-W19 

Escalation is for @bev113 

[bev113]

Yes thanks

[Tom-W19]

Apologies. Sent invite to @bev113.

[Flappypants]

Yes Please, Id like the  link. Thanks.

[Daniel0210]

@Flappypants 
I’ve also escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014