Returned Broadband hub, but still charged

[Jenny81]

Return my sky broadband router and have just had the non return charge taken from my account.

The help function suggested postong on here for help.

i can not find the proof of postage as it was using sky own return service and the postman collected it from our new home

[caesarome]

@Jenny81 

We could usually help you via here by escalating your post to Sky about this but this is not available at present so you will have to contact them yourself so under “Need more help” at the bottom of this page if it is available should be the number to use:

https://www.sky.com/help

You can also contact Sky via social media:

https://helpforum.sky.com/t5/Online-Apps-Email/Want-to-private-message-Sky/ba-p/4895295

If you have any emails from Royal Mail regarding the pickup then it might help if Sky want to see them.