@Marie123
Have you kept your proof of posting?
Unipart are the company that deal with the returns. Before Christmas returns were taking 2+ weeks to be processed at their warehouse. At the moment you'll need to give Sky a ring to discuss this.
If you have the proof it’s a fairly straightforward process for Sky. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.
Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.
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Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
