Return sky box

[Mike232]

Hello, I need to return my sky a box and router. I have moved house and need to give you a different address to send the return parcels to as I believe you sent them to my old address. 

[GD1]

@Mike232   You can use your own packaging and print off the labels for the returns here https://www.sky.com/help/articles/return-tv-broadband

Remember to keep your proof of posting.

[Daniel0210]

@Mike232 
You’re not talking to Sky Customer Services. This is a customer based forum where customers try to help other customers.

If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period, [14 days for Broadband] [31 days for Sky Q].

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

If you haven’t anything suitable contact Sky again and ask if they’ll re-send. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.