Return of sky items

[Fikri]

My daughter has sent back the sky items before the date provided from yourselves with proof of receipt and you are trying tio charge me for this? I will NOT be paying this as I have returned what you have asked for. My daugther posted it on the 6th February and this was sent before you asked for it back. 

Please can you remove this charge and I want it writing this has bee done.

[MarkGoldsmith]

@Fikri as you have proof of postage this has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Greenfingers001]

Thanks for escalating this. We’ve sent @Fikri an invite to chat.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.