Return of sky goods

[LynneClaire]

I have returned my sky box on the 08/04/23 as I cancelled my subscription due to finances, (I am a pensioner) but sky have emailed me to say they haven't received the item and will charge me £62, which I can’t afford. I have the proof of postage, I have been unable to message or speak to anyone I am at my wits end. None of the message services have answered me.

[lettice · Accepted solution]

@LynneClaire 

The Sky Community messaging team handled many of these.

Have your proof of posting and account details ready when they contact you.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Greenfingers001]

Thanks for escalating this. We’ve sent @LynneClaire an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.