Return of sky equipment

[Kendo53]

I informed sky that I would not be able to return the equipment until I returned to the uk being on holiday I return home on 27/05/25 and will return it asap 

[Daniel0210 · Accepted solution]

@Kendo53 
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

You will very likely be charged non return charges so send it back asap and keep your proof of posting indefinitely. After returning the equipment post back on this thread and we can maybe get you help in the getting the charges reimbursed. 

[Kendo53]

Hi I am on holiday until next week when I canceled my tv subscription they said I would receive a postage package to return the Q box and remote I informed them that I would be on holiday from 30/04/25 until 27/05/25 and would return the equipment asap when I get back from holiday, they agreed .

[lettice]

You have not mentioned when you cancelled your Sky Q 

But, on your return  from your holiday, if the packaging from Sky has not arrived, you can use your own packaging and print off your own label.

All the details are here in this Sky help article that covers Sky Q and Sky broadband returns;

https://www.sky.com/help/articles/return-tv-broadband

[caesarome]

@Kendo53 

The packaging being sent out is an automatic process which is usually sent out during your 31 days notice period so as advised abive you can use your own. Just make sure you keep the proof of posting reciept.

[Daniel0210]

@Kendo53 

No need for another thread. Your original post was answered yesterday.