Return of equipment

[KELLYPARFITT]

I returned my equipment in the box provide by sky

[Daniel0210]

@KELLYPARFITT 

Are Sky chasing you for its return? Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[KELLYPARFITT]

You need to check your records as I had an email from Sky thanking me for returning my equipment. See below:

Sky

Sat, Nov 18, 2023 at 5:29 AM
Reply-To: 
To:
It’s on its way back to us
Hello
Kelly
,
Just a quick note to say thank you for sending back our Sky kit – it’s now with our courierand will be with us shortly.
In the meantime, if you come across anything you should have returned, please order somemore packaging
here
.
That’s all for now.
The Sky Team

[MarkGoldsmith]

@KELLYPARFITT we aren't Sky here we are all fellow Sky customers.

The tracking number or the receipt you get from Royal Mail as proof of purchasing is what the Sky customer services team would need to ensure the package got received by the third party company that deals with the returns on Sky's behalf.