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Discussion topic: Return of equipment

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This message was authored by Dave+w+s This message was authored by: Dave+w+s

Return of equipment

I have returned the sky q box I had by Royal Mail at my local post office but I keep getting told to return it although I already have???.

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Return of equipment

Posted by a Superuser, not a Sky employee. Find out more

@Dave+w+s  You have posted in sky plus board for which these boxes don't need returning,

 

can you confirm you have sky q and have proof of postage 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Dave+w+s
Topic Author
This message was authored by Dave+w+s This message was authored by: Dave+w+s

Re: Return of equipment

I no longer have Sky Q just broadband, I no longer have the proof of postage 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Return of equipment

Posted by a Superuser, not a Sky employee. Find out more

@Dave+w+s  Without the proof refunds are at sky's discretion but to see if they can help I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
Dave+w+s
Topic Author
This message was authored by Dave+w+s This message was authored by: Dave+w+s

Re: Return of equipment

I'm not asking for a refund I'm telling Sky its already been sent back and you keep asking me to do so. Sky must keep a record of equipment returned surely?.

This message was authored by Addie15 This message was authored by: Addie15

Re: Return of equipment

Posted by a Sky employee

Hi there, thank you for escalating this. We have sent an invite to Dave+w+s.

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Return of equipment

Posted by a Superuser, not a Sky employee. Find out more

@Dave+w+s  To stop messages in future you need to engage with sky directly on the chat bubble that's been activated on your community page 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Return of equipment

Posted by a Sky employee

Update - This has been resolved on a private chat

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