Return of equipment messages

[CinderKona]

Why is sky sending me text messages to return their equipment when I have done so and have a royal mail receipt to prove? Do I have to go on the phone for another 3 hours just to tell them this?

Surely this is tantamount to harassment?

[PandJ2020]

The returns can take many weeks to be processed and the automated system will kick in.

Keep your proof of posting - you will have to call Sky at some point to prevent being charged.

[Daniel0210]

@CinderKona 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.