Return of Sky equipment

[OlgaH]

So for the second time since cancelling my Sky Stream service, I received an email and text from Sky chasing up the return of my puck. It was delivered to their return fulfilment centre a month ago today!

Now, why doesn't Sky chase up the return centre to process the returns, instead of threatening customers with additional fees? I have no control over delays at their end, and I returned my puck as soon as the packaging arrived. Could not have done it any faster. And yet, the onus is somehow on me!

I cancelled Sky over two months ago, and it's still dragging on, waiting for a refund of what I overpaid, as well as for this return to be processed. 

Does anyone know 

a) how long the returns typically take to be processed

b) if I get notified of when it's done 

c) how I can stop Sky from charging my card for something I sent back weeks ago?

Thank you in advance!!

[caesarome]

@OlgaH 

It takes the company that handles the returns up to 3 weeks to receive returned items into stock so as it appears to have been longer than this and to get any credit you have on your account refunded I would give Sky a call. If you have the proof of posting receipt from when you returned the equipment this will help.

[OlgaH]

Many thanks for your response!