Return of Sky equipment

[DavidT1711]

I have received feedback form on the efficiency of returns but I haven't actually received any packaging nor address to which to send the Sky Q boxes.  What happens now?

[Daniel0210]

@DavidT1711 
If you’ve successfully cancelled Sky should send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

[DavidT1711]

Many thanks.  We received a text saying the packaging was on its way but then only received survey asking for feedback today.  I've therefore used a Royal Mail returns label and it should all be hopefully collected tomorrow.  Just yet another reason why we're leaving Sky.

[Daniel0210]

@DavidT1711 

The main thing is… keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.