Return of Sky Q minis

[John+TM]

I switched from Sky Q to Sky Glass. I have 4 tv's so had 1 Sky Q box and 3 minis (3 teenagers none of whom want to watch the same thing!) 

I replaced all the Q stuff with a Glass and 3 streaming pucks. (At an expense!!) 

I returned the sky Q box and router... all good.

I then get the packaging to send the minis. All done including wires etc.

now I have a message saying that I have to return 'a' Sky Q mini box with a threat that I'm going to be charger £50! I'm furious!! I have spent so much money on minis and pucks in the last couple of years! I did as asked, sent them all back and now a claim I haven't sent one when I sent 3. I can't speak to anyone at Sky as the automated system just sends me a link to this forum.... what do I do to stop being charged for something I have returned? @Sky 

[Daniel0210]

@John+TM 
Have you kept your proof of posting?

We understand returns are taking 2+ weeks to be processed by Unipart (who deal with the returns) and they aren’t the quickest in updating Sky that equipment has been received. Let us know in this thread and we can maybe get you some help from the Messaging Team.

If you have the proof of posting we’ve been told it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t post an image of the Royal Mail tracking or postal receipt.

[Mark39]

@John+TM were all three Minis in the same packaging?

[John+TM]

I do have a post office receipt, yes.

[caesarome]

@John+TM 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you need to respond to the chat bubble at the bottom of the page:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Daniel0210]

@John+TM 

I realise you haven't answered the question by @Mark39 yet but to see if they can help you

I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[John+TM]

Yes, all three minis were in the same packaging supplied by sky. It was the second of two returns, the first being the main sky Q box and the sky broadband router. I had to bring in a new broadband supplier to get sky streaming as Sky Broadband wasn't fast enough in my area.

[John+TM]

Thank you. And in answer to Mark's question, yes I do have post office receipts. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to John+TM.

[Addie15]

Update-We are closing this session now but if there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.