Return charges

[Maria160]

I'm receiving threatening messages that sky will charge me for my internet hub. However I already returned the equipment and even received confirmation messages of receiving it. I have not been able to get in contact with them. I have the receipt from the currier. 

[Daniel0210]

@Maria160 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[Maria160]

Hi Daniel,

I haven't been able to reach them via phone and cannot find any other form of contact. Is there an email?  Or where do I find the assistance chat?

[Daniel0210]

@Maria160 

Sky don't use email for general communication. The current methods for contacting Sky are below and depending on the reason for making contact some methods will be more appropriate than others……

🟫 📞 Customer Services by dialling 150 (free) from either a Sky mobile or your Sky Talk landline if you have Sky Broadband. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟫 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟫Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟫Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟩Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.