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Discussion topic: Return address for Sky braidband equipment, please

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This message was authored by: Beyt

Return address for Sky braidband equipment, please

Skyvhave sent the return equipment back to my old address, despite telling them and get it confirmed that they would send to my new address.please can someone give me the correct address to send it to.

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This message was authored by: Daniel0210

Re: Return address for Sky braidband equipment, please

Posted by a Superuser, not a Sky employee. Find out more

@Beyt 

(Your duplicate post has been removed)


If you’ve successfully cancelled Sky only send out returns packaging (to the address where the account was active) near the end of any cancellation period (which is 14 days for broadband and 31 days for Sky Q) for any loaned equipment they are expecting back.

If the arrival of packaging is delayed, it’s damaged on arrival or doesn’t arrive it’s the customers responsibility to use their own packaging to return it. You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

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Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: Beyt

Re: Return address for Sky braidband equipment, please

Thanks. Again, what is the address that I post to, please?

This message was authored by: caesarome

Re: Return address for Sky braidband equipment, please

Posted by a Superuser, not a Sky employee. Find out more

@Beyt 

You can print your own label with the return address on here, if you can it is best to do this otherwise go through this then you should be able to see the label and it's address:

 

https://www.sky.com/help/articles/return-tv-broadband

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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