Return Sky Equipment

[Hamish-90]

I have received a text that nforming me that prepaid packaging has been sent to enable me to return sky equipment and avoid. Being charged
 Have never requested this, however, I have just renewed my contract. 
Can anyone at Sky help??

[Daniel0210]

@Hamish-90 

Did you initially indicate a wish to cancel your subscription before renewing? This may have started an automatic process to get equipment returned. 

[Hamish-90]

No. I spoke to accounts last week and renewed my contract for 2 years. I have a feeling that in cancelling my old contract, it has automatically generated this response.

[caesarome]

@Hamish-90 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Hamish-90]

Thank you for you help. 

[Hamish-90]

Thank you for your help. 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Hamish-90.

[Sfmr25]

I have had a similar issue. 
I spoke to 3 different people who assured me that it didn't need returning due to renewed contract error, I was assured that sky had now sorted this without any further notifications however I have now today had a charge £50+ (for something I've been told not to bother returning/would not hear any more about this issue )

Not happy 

[Tom-W19]

Hi there

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation. The invite will automatically close if not responded to within 48 hours.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Hamish-90]

Hi, I'm sorry to hear that you have had problems with this.

Through the 'Sky Community', I was put in touch with a Sky expert. We exchanged messages, and the issue was resolved within 15 minutes. As I expected, the text message to return the equipment was auto-generated due to a contract change. Sky has confirmed in writing that no further action is necessary and to ignore this and future messages. 

I hope you are able to resolve the issue.