Discussion topic: Retentions team didn't call me back?

This message was authored by: ShaunSkyUser · ‎22 Jan 2023

Hi.

I placed my TV and broadband into cancellation and the retentions team called me back and offered something I was interested in. They were supposed to call me back 24hrs later and never did. Now when I call the TV cancellation line they are saying "we cannot match that offer as the outbound team have different offers".

This is very frustrating! How do I request the outbound/retention team to call me?

Thanks

This message was authored by: GD1 · ‎22 Jan 2023

@ShaunSkyUser You can't, you need to call in yourself, however if your cancellation has already been submitted Sky are under no obligation to give you any better deals.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by: caesarome · ‎22 Jan 2023

@ShaunSkyUser wrote:

and the retentions team called me back and offered something I was interested in.

Usually when you are offered a discount you have to make your mind up there and then so despite what you have been told regarding the call back it might be to late now.

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Discussion topic: Retentions team didn't call me back?

Retentions team didn't call me back?

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