I'm a Sky Diamond customer, been with Sky for 23 years. I have the full Sky Q package and my contract ends in October. Each contract renewal I call the retentions team, and would speak to someone in the UK, usually based in Scotland. They have always been very knowledgeable and helpful, and have found the right package for me to renew. This year's renewal process is horrendous, I can't get through to anyone in the UK. I've made around 20+ phone calls each time being put through to the call centre in India. There seems to be a complete lack of knowledge and understanding of what my customer needs are. I've had a whole range of answers, some saying there is nothing they can do, some saying they can reduce my package price (a range of different prices), some saying it would be more than the renewal pricing offered by Sky, there is just no consistency, and nothing offered is anywhere near my previous contract pricing. It really is terrible customer service from Sky, and very frustrating. I'm left now thinking that after 23 years I should cancel my TV contract which is not something I wanted to do.
