Restrictions on my account.

[Nathan75]

Hi when ever I go to take a look at sky mobile on my app or via the puk it says there are restrictions on my account has anybody else had this and if so how or where do I go to fix it. Thanks. 🙏 

[caesarome]

@Nathan75 

What does the message say, so does it say something like "this page is restricted" ?

[Nathan75]

Hi yes it says this page is restricted then it says to click below to fix and it then says page unavailable and to come back later so just going round in circles all my bills are paid and up to date so really not sure. Thanks again 

[caesarome]

Are you signed in with the correct Sky ID/email address as a message like this might suggest that you are not signed in with the correct one.

[Nathan75]

Hi yes all good I can see all my bills and everything I am subscribed to 

[caesarome]

If you want we can arrange for Sky's messaging team to contact you via a private message on here about this tomorrow so are you happy to go ahead with this ?

[Nathan75]

Hi yes that would be great I've tried everything and now so lost so any help would be very much appreciated 

thanks again Nathan. 

[caesarome]

@Nathan75 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Nathan75.

[EmsiK]

Hi

i am having this issue now whilst trying to order some accessories.  Never been behind with payments and always paid in full by direct debit.

Did you get this resolved?

thanks 

[caesarome]

@EmsiK 

To be clear your services are not restricted and this message is only appearing on account when trying the place an order ?

[EmsiK]

Yes that's right

[caesarome]

@EmsiK 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[EmsiK]

Thank you

[Tom-W19]

Thanks for escalating. We've sent an invite to @EmsiK.