I spoke with Sky a few weeks ago to share very personal details about my current situation in which a family member had gone behind my back to create an account in my name. I have reported this to Sky and Action fraud and felt Sky were initially helpful however last week they cut my internet with no prior warning. I have spent hours on the phone, spoken to countless 'advisors' and yet none of them have been able to help me and have passed me around colleagues like a merry-go-round. I have been told twice that some one from a specialist team would call me back within 24hours yet both times I have not received any call. I am at my wits end, I rely on internet for so many uses, one of which being using my young children's Alexa's for white noise at bed time. Any advice/help much appreciated! I am so disappointed with the lack of customer care from Sky.
