Restricted Account - Can't see Help Requests

[ATYoung]

I've just ordered sky broadband and TV but i am aware there is a delay due to external works having to be carried out by Openreach. I have had numerous texts from Sky with updates asking me to sign in and check my orders/help requests but whenever I do this it says there is a technical error or says my account is restricted because I don't have any sky products.  I don't want to have to phone and wait on hold every time I need to get an update on the delay and from the text messages it suggests there is somewhere on my account where I can obtain more information. 

Any help would be appreciated?

[caesarome]

I presume the updates would be posted here:

https://www.sky.com/mymessages

Which I presume you can't access ?

[ATYoung]

Yes that is one of the sections which says restricted and that I don't have any sky products.

[caesarome]

@ATYoung 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to 24 hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thank you for escalating this. We have sent an invite to chat

[Zakiya+Khan]

I have this exact same problem - did you get it resolved?