Require packaging which has not arrived

[avril+tablet]

 

[MarkGoldsmith]

Did you get an email stating the packaging had been sent? If so when was it as it could take 2-5 days depending on Royal Mail.

If you’ve successfully cancelled your subscription Sky should send out returns packaging near the end of the cancellation period, to the address that the subscription was registered at.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. You can go via this link to get a return label created and printed: https://www.royalmail.com/track-my-return#/details/2164

If you don't receive the packaging, and Sky have sent you a text/email asking you to return the equipment, you can contact them and ask them to send some return packaging.

Full details on the returns process can be found here:

https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and the tracking number indefinitely. There have been a lot of reports of delays with the returns being processed, potentially taking 2 months, so its useful to keep proof or return that could be sent to Sky should they try and charge you with a failure to return fee.

I got an email 3 days ago saying my packaging had been sent, I received it yesterday posted it back and got a confirmation email this morning that Sky were aware it's back with Royal Mail and that it is in transit to their returns address.

[Exiled-in-HH · Accepted solution]

Packaging is not sent in until the after the end of the notice period, and can take up to 1 month after that!

So packaging can take up to 8 weeks to arrive🤔

[Fothergill1]

@avril+tablet I see your query has been adequately answered by other posts but I would add that when you do send the equipment back obtain a postage receipt and keep it safe for at least 6 months.  Skys's returns process is not foolproof and there have been a number or reports of them claiming the items have not been received.  It actually happened to me a few years go when I returned a Sky Q multiroom box that I was not using.