Requests to return Sky owned equipment

[rapt]

I was with Sky TV for over 20 years and I cancelled the contract which ended 24th December 2023. Only because the contract doubled in price. I returned all the equipment as requested on 28th December 2023 the very day the returns box arrived and had confirmation that it was delivered to Sky on 2nd Jan 2024 from the post office. Since then I have had 3 further requests to return the equipment via text. Each time I've called to confirm that they have the equipment which takes forever on the phone. Today 8th Feb 2024 I've had a letter requesting the return of the equipment or I'm now told I'm going to be charged £72. This is clearly a way of generating revenue. I'm guessing many people just wouldn't spend this amount of time following up and end up getting charged. Sky have a record of the return on Jan 2nd 2024 but still chosse to send out return requests. I know the next thing will be a charge for £72. This is a really poor after all the years I was with Sky. If anyone can offer advise on how to make this stop it would helpful. Ive been told 4 times now but it makes no difference. 

[Daniel0210]

@rapt 

I have moved your post from the Sky+ board as Sky+ equipment doesn't need returning!

Have you kept your proof of posting?

Unipart are the company that deal with the returns. Before Christmas returns were taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.

If you have the proof it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[rapt]

Yes the XF780311215GB

ive given this to Sky 4 times now. 

[caesarome]

@rapt 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Daniel0210]

@rapt 
I’ve escalated your post to Sky and the Messaging Team may contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[rapt]

Thanks, is this a common problem or is it just me. 

[Daniel0210]

@rapt 

Its frequency addressed on here. Unipart are not the best or quickest it would seem. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @rapt an invite to chat.

[Lisa-P1987]

We are still looking to help you @rapt . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks