Renewal price and why it shows different

[Mayonnaise1233]

Hi there , 

I just need help with somthing , how do I look for a more cheaper rate contract for broadband with you - as when I go on compare sights they are quoting me £28 but I am paying you £49 . For a worser plan. Please can I talk to someone who can help me update the plan - also dose upgrade me update 

[Chrisee]

@Mayonnaise1233 you are not talking to Sky by posting in the forum. You will have to call them but if you are out of your fixed term contract then you should be able to negotiate a better deal however before calling Sky do some checking on what prices and speeds other isps can offer at your address 

[Daniel0210]

@Mayonnaise1233 

What you're seeing on the compare site is for new customers. Better discounts are offered to new customers as an incentive for them to join. Most providers do this,

If you choose to jump ship and go with another provider then in 18/24 months you'll be in the same position with that provider and if you want you'll be able to return to Sky as a new customer and gain the benefits available at that time.

[PandJ2020]

As above, it would be unrealistic for Sky to match new customer prices from other providers. You may be able to negotiate somewhere in the middle.

[Mayonnaise1233]

Heyo , thank you so much for your help - may I ask if you have the number to call them ? You might not but when I try the help pages I just go round in circles clicking links which keep talking me back to the same page x 

[Daniel0210]

@Mayonnaise1233 

Easiest way is by dialling 150 free from your Sky Talk landline. 

These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note ~ ROI customers 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.