Reminders & Payments

[Cheese]

For the second time my account has been suspended through non payment. My payment has been in the form of Debit Card which was successfully claimed for months.  One month for Nationwide allegedly they couldn't claim it. Nationwide say it was never applied for.  I incurred the late charge.  Second time after I had set up a Debit Card payment from a different bank Sky say they didn't receive it.  I have now set up a DD however I would like proof of payment applicatioin so that I can show both banks and get the late charge back.  My other issue is that Sky say they sent numerous reminders but the only email I received was the one telling me my account has been suspended.  Unfortunately I am only in the country sporadically so I can't call customer service.  It's getting extrememly expensive jus for the couple of months total I am in the country.  

[Mark39]

As customers here there's little we can do to help, except to suggest you raise a complaint with Sky. I doubt they will be able to provide the proof you're looking for, as their payment processes are almost certainly fully automated. 

https://www.sky.com/help/articles/how-to-make-a-complaint

[Cheese]

Thanks for your suggestion, really appreciate it.

It's crazy that I can't get any online help and Sky don't answer questons in the place they point you to!

Customer service is shoddy at best.

[MarkGoldsmith]

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@Cheese wrote:

Thanks for your suggestion, really appreciate it.

It's crazy that I can't get any online help and Sky don't answer questons in the place they point you to!

Customer service is shoddy at best.

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The automated message on the phone system is a bit confusing as this community isn't designed to be a way for customers to directly contact Sky about individual account issues but more about helping customers being able to self serve and finding fixes and troubleshooting guides to known issues. I guess its meant to be a way to reducing call volumes to the call centre to help try and reduce the on-hold time, which in theory sounds great but in practise i think they have a long way to go.