Reimburse £6.75 on my bill I haven't received it?

[Stephen6662]

Hi, Sky agreed to reimburse me £6.75 on my mobile bill last Wed 3rd July 2024. I haven't received this payment?

[Daniel0210]

@Stephen6662 

Is it showing as a credit towards your next bill? 

[Stephen6662]

Okay so my next bill will be £8 - £6.75 = £1.25.............assuming I don't have any additional charges!

[Daniel0210]

@Stephen6662 

We can't see your bills. This is a customer helps customer forum so you’re not contacting Sky Customer Services by posting on here.

https://www.sky.com/mobile-bill

Clicking on your next bill. 

[caesarome]

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@Stephen6662 wrote:

Okay so my next bill will be £8 - £6.75 = £1.25.............assuming I don't have any additional charges!

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The £6.75 has been applied as a credit so is being used to part pay that bill.