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Discussion topic: Regarding separate bills

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This message was authored by Jperalta This message was authored by: Jperalta

Regarding separate bills

Hello there,

 

I have just had gigabit fibre installed with Sky after leaving Virgin media and so far so good. I have the bill amount saved back ready for when they want the first payment.

 

I then went ahead and added on Sky Stream, since a salesman game me a seemingly good deal.

 

My question is this, on the bills it says both Sky Broadband and Sky TV are separate bills and thus must be paid separately so how would that work regarding a missed payment? Let's say hypothetically I missed the Sky Stream Payment, but made the Sky Broadband payment, would my broadband also be restricted?

 

Cheers

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Regarding separate bills

Posted by a Superuser, not a Sky employee. Find out more

@Jperalta  As the billing is separate the service that is paid will remain active 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Jperalta
Topic Author
This message was authored by Jperalta This message was authored by: Jperalta

Re: Regarding separate bills

Appreciate your timely response.

 

Just making sure I understand everything incase of any unforeseen circumstances, thank you!

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Regarding separate bills

Posted by a Superuser, not a Sky employee. Find out more

@Jperalta  Just beware that as stream requires broadband connection should the broadband ever become the missed payment and that becomes restricted you will also lose the tv service by virtue of having no broadband 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by Fahd1 This message was authored by: Fahd1

Re: Regarding separate bills

I need to speak to customer services

This message was authored by GD1 This message was authored by: GD1

Re: Regarding separate bills

Posted by a Superuser, not a Sky employee. Find out more

@Fahd1  You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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