02 Sep 2023 12:48 PM
Hello there,
I have just had gigabit fibre installed with Sky after leaving Virgin media and so far so good. I have the bill amount saved back ready for when they want the first payment.
I then went ahead and added on Sky Stream, since a salesman game me a seemingly good deal.
My question is this, on the bills it says both Sky Broadband and Sky TV are separate bills and thus must be paid separately so how would that work regarding a missed payment? Let's say hypothetically I missed the Sky Stream Payment, but made the Sky Broadband payment, would my broadband also be restricted?
Cheers
02 Sep 2023 12:51 PM
Posted by a Superuser, not a Sky employee. Find out more@Jperalta As the billing is separate the service that is paid will remain active
02 Sep 2023 12:52 PM
Appreciate your timely response.
Just making sure I understand everything incase of any unforeseen circumstances, thank you!
02 Sep 2023 12:59 PM
Posted by a Superuser, not a Sky employee. Find out more@Jperalta Just beware that as stream requires broadband connection should the broadband ever become the missed payment and that becomes restricted you will also lose the tv service by virtue of having no broadband
12 Jun 2024 09:51 AM
I need to speak to customer services
12 Jun 2024 09:55 AM
Posted by a Superuser, not a Sky employee. Find out more@Fahd1 You can call on 150 from a Sky Talk Line or Sky Mobile.
If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.
Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.
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