I installed Sky Broadband last month, in July 2024. My bill cycle was from July 16th to August 15th, and the bill was €30 with free activation, which is normal. However, today I downloaded my August 2024 bill, and it's showing two billing periods: September 2nd to October 1st (€30) and August 16th to September 1st (€16.45). My question is: I was supposed to pay only €30, but why does it show that €46.45 will be deducted from my account? Expert opinions, please. Thank you.
Posted by a Superuser, not a Sky employee. Find out more
Sky's billing is monthly in advance - so at some point in starting a new contract you'll pay for more than one month (some arrears plus a month in advance).
You are paying €30 per month but as above for a period longer than a month.
Future bills should be €30?
I am just another Sky customer and my views are my own even if you don't like the answers
Posted by a Superuser, not a Sky employee. Find out more
Sky's billing is monthly in advance - so at some point in starting a new contract you'll pay for more than one month (some arrears plus a month in advance).
You are paying €30 per month but as above for a period longer than a month.
Future bills should be €30?
I am just another Sky customer and my views are my own even if you don't like the answers
Posted by a Superuser, not a Sky employee. Find out more
Your first covers the day your services were activated plus the next month so instead of it covering 4 weeks it could cover 5 or 6 weeks.
__________________________________________________________________________________________ If someone has helped you then please click on the LIKES button in their post. If you need help please provide as much information as you can
How did you cancel? Did you get an email from Sky acknowledging the cancellation? Which ISP have you moved to?
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
