Refund

[26mel]

I have cancelled my Sky broadband subscription and return the required items. My final bill was paid in full but New invoice states I am in credit which will be deducted to future bill; as I am no longer with sky at all I am requesting the refund .

thank you 

[Daniel0210]

@26mel 
l’m afraid you aren’t speaking to Sky Customer Services by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

Refunds normally take about six weeks from the last day of connection but posts on here suggest it's taking longer.

We could normally escalate this to Sky on here via their Messaging Team but unfortunately that process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in. Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.