Refund

[NB198707]

My broadband contract finished in November and the account is still showing in credit. Do I need to contact Sky to request this to be refunded? It's been 6 weeks now.

thanks! 

[MarkGoldsmith]

@NB198707 if its showing as a credit in your account, if you'd like we can escalate this to the Sky Messaging Team wh may then reach out to you to help get the refund processed?

[NB198707]

Yes still showing as credit.

That would be great, thank you! 

[MarkGoldsmith]

@NB198707 

This has been escalated to the Sky Messaging team who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
"https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147"


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. Please note this isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @NB198707.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.