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Discussion topic: Refund

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This message was authored by Alfzinooo This message was authored by: Alfzinooo

Refund

I didn't authorise the last payment of £53 made to my card. I made the payment of £53 already on the app for this month and I want this £53 back refunded. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Alfzinooo 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would suggest not making manual payments unless requested to by Sky.

However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team. Let us know on this thread if you want to do that having confirmed it’s showing as a credit.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Alfzinooo
Topic Author
This message was authored by Alfzinooo This message was authored by: Alfzinooo

Re: Refund

Yes could I please get it back in a refund 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Alfzinooo 

So it's showing as a credit? 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Alfzinooo
Topic Author
This message was authored by Alfzinooo This message was authored by: Alfzinooo

Re: Refund

Yes it's showing as credit 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund

Posted by a Superuser, not a Sky employee. Find out more

@Alfzinooo 

Thanks for confirming. I’ve escalated your issue to Sky so the Messaging Team may contact you later.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: Refund

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to Alfzinooo.

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