Refund

[Kubara]

I canceled my Sky services a month ago I still haven't received my refund How can I claim this refund. I sent back all the equipment I got from sky

[Daniel0210 · Accepted solution]

@Kubara 

Refunds normally take up to 6 weeks from the last day of connection. If you call Sky they can refund in 3-5 working days or we can alert Sky for you. 

[Kubara]

6 weeks is a lot. I tried to call but no one answered 

[Daniel0210]

@Kubara 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Mr+Flibbles+86]

Thank you for escalating this. We’ve sent an invite to chat

[Tom-W19]

Hi Kubara

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.