Refund

[minty2212]

I was late with a payment but I paid £50 then I paid £80 twice by mistake only for sky to take £128.99 out of my account they have done this before as I told you I am disabled and that money was to last me for a month 

[caesarome]

@minty2212 

If you have a direct debit setup then you don't need to make a payment as Sky will try again 10 days later which I presume is what has happened here.

For the overpayments you made to get this returned I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mark39]

As previously advised, it's unwise to make manual payments for exactly this reason. It won't necessarily stop your,direct debit.

[minty2212]

I don't have a direct debit set up sky took the money out of my account because I was late paying my bill

[Lisa-P1987]

Thank you for escalating this. We have sent minty2212 an invite to chat 🙂 

[Greenfingers001]

Update – Thanks for chatting to us @minty2212. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks 🙂