Refund

[CHELSEAL1]

Hello I didnt get connected in December so phoned yesturday to cancel my contract they have refunded my account of all payments I have made says it on the future payments for 28th july how do I withdraw this to my bank please 

[caesarome]

@CHELSEAL1 

Can you confirm that you see a credit on this bill ?

[Mr+Flibbles+86]

Hi there @CHELSEAL1 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[CHELSEAL1]

If I go on future payments all the credits are there for the 28th of july so do I need to wait till thos date to recieve a refund 

[Daniel0210]

@CHELSEAL1 

You need to engage in the chat now. 

[CHELSEAL1]

---

@Daniel0210 wrote:

@CHELSEAL1 

You need to engage in the chat now. 

---

How do I do that please  @Daniel0210 

[Daniel0210]

---

@CHELSEAL1 wrote:

---

@Daniel0210 wrote:

@CHELSEAL1 

You need to engage in the chat now. 

---

How do I do that please  @Daniel0210 

---

@CHELSEAL1 
You should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[CHELSEAL1]

Thank you @Daniel0210 

[CHELSEAL1]

Hello so I put a message on here about a refund I do the chat on sunday and give my account and sort code but I firstly got a number wrong on the sort code but quickly send the right one am just concerned that this might of been over looked I'm on day 3 how do I check if they are sending the refund to the correct account please 

[Daniel0210]

@CHELSEAL1 

Firstly, is the chat still active? If it is add to that.

If it isn't you could call Sky which might be the quickest route to putting your mind at ease, or we can escalate your post to the Messaging Team again to see if it's something they can clarify. 

[CHELSEAL1]

If you could escalate it that would be great thank you @Daniel0210 

[caesarome · Accepted solution]

@CHELSEAL1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @CHELSEAL1.

[CHELSEAL1]

Hello @Addie15 @ I had a live chat yesturday and there was a issue with the refund so you put it through for me today the credit balance on my account went to 0 now it's back on the account as credit is this normal or has the refund failed again thank

[Daniel0210]

@CHELSEAL1 

Is the chat still active? If so it would be better to reply on there.