Refund still not in my account I cancelled on 2/07/2024

[Mo0755]

No refund as yet cancelled my contract on 02/07/2024.

[Daniel0210]

@Mo0755 
If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

[Mo0755]

That was the case on 02/08/2024, but it never ended up in my bank account.I am not holding my breadth.

 I don't understand why I have  had to wait a whole month for them to send it my bank.

Still not in Bank.

if I had missed any payment my contract would have been cancelled.

Let's see if the refund is deposited in my Bank Account in 3 -5 days sent on 31/08/2024.

Still waiting!!!

[caesarome]

@Mo0755 

Do you see a credit on your account as it is this that can be refunded ?

[Mo0755]

if I start a discussion with anyone.

sky will restart this 3 to 5 days time again. Why I can only get my Refund on the Direct Debit date I don't understand. That only occurs on one day in the Month only on the Day  of the Direct Debits for Sky Customers. 

I have rung Customer Services and Complaints Escalations on numerous occasions but to no Avail. Cancelled contract 02/07/2024. Refund paid to me on 02/08/2024., Never arrived in my Bank account. 03/09/2024 still not arrived  in my Bank Account. Sent by Sky on 31/08/2024.

There was supposed to be an investigation as to the mistakes made by the Background Payment Department. No apology in any shape or form ,that I have been put into never ending spiral of useless information.  I am still awaiting my Refund. I am chasing

this not for the money. I live the principle that if say verbally will do somthing I do it. But at certain departments. They use it will be in your account inb3 to 5 as misinformation to placate you.  but your never arrives. Still not Arrived.

[Mo0755]

booked a callback from on Sky WhatsApp team to get a member of Complaints Escalations to Ring Me..