Refund on closed Sky Talk/BB and TV services

[wickford76]

Good morning,

I recently left SKY for TV and Broadband and my accounts are in credit. My payment method is still active.

Could I please start the process to get this refund paid back into my bank account rather than wait the full 6 weeks in case that method does not work? Thank you very much.

[MightyQuinn]

Hi @wickford76   You need to contact Sky direct to chase your refund.

[Daniel0210]

@wickford76 

We could normally escalate this to Sky on here via their Messaging Team but unfortunately the process is currently switched off and we don't know when it'll return.

At present you will need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps. As your payment method is still active they should be able to refund it in 3-5 WORKING days.